The most flexible terms in the industry!
By accessing this web site (www.tiregram.com), you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. An additional form of acceptance will be clicking the Complete Transaction button when completing an order. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
Returns
Don’t like the way your tires look? We will accept returns within 60 days of you having received your order so as long as they have not been driven on or installed on the vehicle. Returns must be received in new condition with all original labels. Our returns are fast and easy simply contact our support department and request a return and you’ll be provided with instructions to get your return going.
Order Cancellation
Hit the Add to Cart button and entered your credit card info by accident? We get it, stuff happens, all we ask is to let us know within the hour otherwise we’ll consider the order live and process it right away. If the order has shipped you must receive the order and we’ll later process the cancellation as a return. Do Not Refuse The Shipment this will result in inflated return freight expenses by the carrier (Up to $275.00) that you’ll later be responsible for.
Product Warranty
In the event, you have a defective product that is covered under the manufacturer’s warranty we will process the claim on your behalf out of our Florida location. Please note that we do not make warranty decisions, those decisions are made by the brand themselves and we only serve as an intermediate between you and the brand.
Shipping Insurance
With our Shipping Insurance we will handle the claim on your behalf. If the amount of the claim is under $100 we will ship out replacements right away, for claims over $100.00 we have to wait for a final decision of the case. In the event of a package theft a police report is required in order to file a claim.
If the $94.95 Extended Shipping Insurance is purchased and FedEx denies the claim we will issue a discount code to the customer in the amount of 50% of the value of the purchase.
Express Shipping
We ship from 106 distribution centers assuring you’ll get your tires within one to three days in most cases. Please note that we depend on our logistic partners to fulfill logistical operations that are out of our control. With that said although 97% of our orders arrive within three days we can’t guarantee this to always be the case. Our Express Shipping is free and no credits can be granted if this estimated ship time is not met.
Additional Terms & Legal
Site Terms of Use Modifications.
Interamerican Auto may revise these terms of use for its web site at any time without notice. By using the site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Disclaimer & Limitation of Liability.
TireGram strives to maintain the most accurate information possible on the site however we can’t guarantee or warranty, express or implied to the reliability or accuracy of such information. User visits the site at his or her own risk. The site is provided on an As Is and available basis. Neither Interamerican Auto nor it’s affiliates, employees, agents or third party content providers shall be liable for loss resulting from use or unavailability of product or information on this site, including but not limited to damage of data, loss of profits and or compensatory or incidental damages even if an advance warning has or hasn’t been provided.
Indemnification.
User agrees to defend, indemnify and otherwise hold harmless Interamerican Auto and its agents, officers, directors, employees and assigns from and against any cause of action or claim, including legal fees, related to Users use of the site.
Governing Law.
Any claim relating to Interamerican Auto’s website (www.TireGram.com) shall be governed by the laws of the State of Florida in Miami-Dade County without regard to its conflict of law provisions.
Sale & Purchase Of Goods.
TireGram.com (Seller) hereby agrees to sell and the user (Buyer’s) hereby agrees to purchase goods described within the checkout process including quantities noted and incorporate this reference as (Goods). Buyer agrees to pay the amount noted within the checkout process of the goods. The business transaction is made in the state of Florida in Miami-Dade County and the product delivered as a courtesy to the buyer’s location. In the event that the user (Buyer) defaults on his/her payment and has received the merchandise, we will legally pursue a resolve, with the user (Buyer) being responsible for all legal fees involved in addition to the full amount of the invoice. TireGram reserves the right to cancel an order in the unlikely event of inaccuracy in pricing, quantity and or other reasons having to due with possible human or website error.
Road Hazard Replacement Assistance
Optionally available for purchases of (4) or more tires our Road Replacement Assistance offers you the ability to purchase a replacement tire at a discounted price in the unlikely event you damage one. The discount is 30% Off the existing noted sale price. Unlike our competitors, we do not require the damaged tire back and there are no deductibles. To prevent abuse we had to limit the number of units the coverage can be used for to two tires total which should offer more than enough coverage. Coverage is for the first 12 months of ownership and void if the tire becomes discontinued.
Prices & Promotions.
Prices and promotions on website subject to change without notice.