contact us
Our team of experts are always eager to assist when needed. Just let us know which specialized team you’d like to contact below, and we’ll connect you with the right Individual that can better assist you.
Our Support Team can assist with customers who need assistance with existing orders and our Sales Team can assist with pre sale questions.
Needing support with an existing order? Our specialized support team is here to help! Please note our sales team is not trained to assist in support inquiries. Send us a quick message via the below form and we’ll have a dedicated support agent handle your inquiry.
Hours of Operation Monday – Friday 8:30am to 5:00pm (est)
Send a message below to open a ticket:
We offer several ways to connect with our sales team.
Or if you prefer you can send us a message below
Katapult Customer Support: help@katapult.com | (833) 528-2785
Affirm Customer Support: help@affirm.com | (855) 423-3729
Frequently Asked Questions
To initiate a return click on ‘Process Return’ from the link below.
The most updated status we have available can be checked here:
We purposely require our customers to search by tire size as that is the most fail safe 100% accurate method. So as long as the size you’re searching for is the same as you currently have on your car you’re good to go.
92% of our orders arrive within two working days. The exact time is dependent on how close you are to the distribution point we’d be shipping from. We’ll always ship from the hub closest to you and rarely our deliveries take more than four days but it’s always good to plan around seven.